Official Starlink Hardware — Fast Shipping, Setup Help

Last Updated: January 3, 2026

1. Introduction

SatelliteHub (“we”, “us”, “our”) operates https://satellitehub.example. We are an independent reseller of Starlink hardware kits. We are not affiliated with SpaceX, Starlink, or its affiliates.

2. Information We Collect

We collect personal information to process orders and shipping:

• Name, shipping address, phone number, email
• Payment details (processed securely via Stripe/PayPal — we do not store full card numbers)
• Order history and correspondence

3. How We Use Your Information

• ✅ Process and ship your Starlink hardware order
• ✅ Communicate order status and delivery updates
• ✅ Provide setup assistance and customer support
• ✅ Comply with legal obligations (e.g., tax, fraud prevention)
• ❌ We do NOT sell, rent, or share your data with third parties for marketing

4. Data Sharing

We share order details with:

• SpaceX — solely to facilitate service activation (name, email, service address)
• Shipping carriers (USPS, FedEx) — for delivery
• Payment processors (Stripe, PayPal) — for secure transaction handling

We do not share data with advertisers, data brokers, or other third parties.

5. Your Rights

Under CCPA/GDPR, you may request:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data (subject to legal retention requirements)
• Opt-out of non-essential data sharing

Contact us at privacy@satellitehub.example to exercise these rights.

6. Data Security

We use SSL encryption, secure servers, and industry-standard practices to protect your information. However, no internet transmission is 100% secure.

7. Changes to This Policy

We’ll notify users of material changes via email or website notice 30 days in advance.

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Effective Date: January 3, 2026

1. Independent Reseller Status

SatelliteHub is an independent third-party reseller of Starlink hardware kits. Starlink® and the Starlink logo are registered trademarks of SpaceX. SatelliteHub is not employed by, partnered with, endorsed by, or affiliated with SpaceX in any way.

2. Scope of Service

We sell physical Starlink hardware (antennas, routers, mounts). We do not provide internet service. Service activation, monthly billing, network performance, coverage, and technical support are handled exclusively by SpaceX after hardware receipt.

3. Orders & Payment

Orders are confirmed via email. Payment is due at checkout. We accept major credit cards and PayPal. Prices are in USD and subject to change.

4. Shipping

US orders ship within 1 business day via USPS/FedEx. Delivery: 1–3 business days (continental US). International shipping available (fees apply). Risk of loss transfers upon delivery.

5. Returns & Refunds

See our Refund Policy for details.

6. Limitation of Liability

We are not liable for:

• Starlink network outages, speed issues, or coverage gaps
• Service activation delays caused by SpaceX
• Indirect, incidental, or consequential damages

7. Governing Law

These Terms are governed by the laws of the State of California, USA. Any disputes will be resolved in San Francisco County courts.

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Hardware Returns

We accept returns of Starlink hardware kits under the following conditions:

• Unopened, sealed kits: Full refund within 14 days of delivery date.
• Opened kits (unactivated): 85% refund (15% restocking fee). Must be in resalable condition with all original parts.
• Activated kits: No refunds. Once SpaceX activates service to the hardware, it is non-returnable.
• Defective/damaged kits: Full refund or replacement at no cost (contact us within 48 hours of delivery).

How to Request a Return

1. Email returns@satellitehub.example with your order number and reason.
2. We’ll issue a Return Merchandise Authorization (RMA) within 1 business day.
3. Ship the kit back using the provided label (return shipping paid by customer unless defective).
4. Refund processed within 5 business days of receipt.

Service Cancellation

Monthly service is billed by SpaceX. To cancel, log in to your Starlink account at starlink.com or use the Starlink app. We do not manage or control service billing.

No Refunds for SpaceX Issues

We do not issue refunds for:

• Poor signal due to location/obstructions
• Service outages or maintenance by SpaceX
• Changes in Starlink pricing or terms

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SatelliteHub LLC

Business Address:
123 Connectivity Lane, Suite 100
San Francisco, CA 94107
United States

Phone: (800) 555-0199
Mon–Sat, 8:00 AM – 8:00 PM Pacific Time

Email: support@satellitehub.example
Response within 4 business hours.

For Starlink Service Issues

After your hardware is activated, all service-related issues (billing, outages, speed, coverage) must be directed to SpaceX:

• 📱 Starlink App → Help & Support
• 🌐 support.starlink.com
• 📧 support@starlink.com

Why Contact Us?

Reach out to SatelliteHub for:

• Order status or shipping questions
• Hardware defects or missing parts
• Pre-purchase coverage or compatibility checks
• Returns and refunds

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